ABOUT THE EVENT
What can I expect from the event?
Expect the unexpected upon entering the most colorful and whimsical balloon experience. Over 500,000+ balloons have been used to create larger than life sculptures, immersive installations, with games, food and special surprises onsite!
Transport yourself to an epic balloon jungle, swim through inflatable seascapes, and wander your way through the air-filled maze, that's ah-mazing!
Experience the Balloon Story balloon cage, and family-friendly interactive games for all!
Where is the experience located?
The Perth Convention and Exhibition Centre (Pavilion 6) is located at 21 Mounts Bay Rd, Perth WA 6000.
Does the experience take place in an indoor or outdoor venue?
This experience is held indoors at the PCEC.
How long does the experience last?
For you to have an estimate, people usually spend 60 to 90 min at this experience.
Is there Virtual Reality?
This experience does not have virtual reality.
Will there be merchandise for sale?
Yes, there will be super-fun merchandise for sale at the event.
ABOUT TICKETS
Can I purchase tickets at the door?
Tickets can be purchased on the door up to 30 minutes after the start of show time. However, tickets may be sold out by the time you arrive at the event, so we highly recommend you book your tickets in advance in order to guarantee your spot. You can purchase tickets via the Fever App (available on Google Play and the Apple Store) or on the Fever website.
Can I transfer my tickets to another person?
Yes, you can transfer your tickets to anyone for free. It is as easy as clicking "Transfer Tickets" on your ticket in the Fever App. Please contact us if you need additional help. Make sure to include your ticket order number.
Do I need to print my ticket?
You can find your ticket in the "Tickets" section of the Fever app (you can download it from the Apple App Store or Google Play). Please remember to log in with the same login method used to make the purchase.
You will also find your QR code in your purchase confirmation email.
I can't find my ticket. What should I do?
You can view your ticket in the Fever app, within the Tickets section. If you don't have the app installed, you can download it from the Apple Store or Google Play. Remember to log in using the same account that you used when buying the tickets. If you still cannot find your ticket, please contact us.
Can I change the date of my ticket? Are refunds allowed?
Subject to availability, changes of date and/or time are permitted up to 48 hours before the start time of your event. If you would like to make the change, please contact us and include the ticket ID associated with your purchase. You can also check if this option is available by consulting your ticket in the "Tickets" section of the Fever App where, if enabled, the "Change date and/or time" button will appear. Follow the steps indicated in the link to change the date and/or time of the ticket. Refunds are not allowed, except as required under Australian Consumer Law. For more information, you can consult our T&Cs.
Can I make a group booking?
If you would like to book for a large group, please reach out to groups@feverup.com with your preferred attendance date and the size of your group.
ABOUT ACCESS TO THE EVENT
When should I arrive?
Please arrive during your timeslot (don’t worry if you’re running a few minutes late, we will try to accommodate you as best as we can, subject to availability).
Can I bring animals? Are service dogs allowed?
Unfortunately, no pets are allowed in this event’s location, though we do welcome service animals.
Do you offer carer tickets?
Guests requiring assistance throughout this experience are entitled to apply for one free pass for their personal assistant/support worker. Please contact us here with proof of needing a carer ticket.
Once we receive this, we will provide you with a voucher that you can use to purchase your free carer ticket in the Fever app (based in availability).
Please keep in mind that you will have to show the regular ticket with this carer ticket when entering the venue.
Is the experience accessible for deaf/visually impaired people?
Deaf people will be able to enjoy this experience as it is mostly visual; however, we do not recommend this event for visually impaired people.
Will there be strobe lights?
This event won't include strobe lights.
Can I take photos or record the experience?
Feel free to take photos and share them. When taking photos, please make sure not to disturb other customers. Professional equipment and tripods are not permitted.
Are there chairs available? Can I be seated during the experience/exhibition?
This is a walkthrough experience, but if you need a little rest, you will be able to find some seats for you to have a break.
Will toilet facilities be available on site?
Yes, toilets are available onsite. Please ask venue staff for directions.
Is there a Lost & Found?
We would recommend to ask the staff at the venue if they have found your belongings. If you cannot ask them on site, please contact us.
Is there an age requirement?
All ages are welcome to this experience and the space is accessible for prams/strollers. Children aged 1–3 enter for free and do not require a ticket. Prams need to be parked in a designated area at the exhibit entrance.
What are the prohibited items at the event?
Smoking is prohibited within the venue. Additionally, the following items are not permitted: weapons, sharp objects, drugs, outside food and beverage, and alcohol.
